Returns, Exchanges and Warranty
Returns and Exchanges
In the event a purchase must be returned, exchanged or repaired under warranty, you MUST contact us for a return authorization number. We receive a very high volume of packages each day, and failure to use an RMA number will result in a delay of processing your return.
Items are only eligible for return / exchange within a 30 day period from the product-shipped date. Items must be new and uninstalled, in resellable condition.
No returns will be accepted on electrical items, such as EPROMs (“chips”), parts which have been installed, international orders, or special order items.* (Some parts that are in our catalog as a regular listing, but not regularly stocked may be considered a special order item). Certain exceptions may be made depending upon the situation, and as always, we will do our best to be flexible and fair. APR Software has a 30 day return policy / satisfaction guarantee.
A 20% restocking fee may apply to any items approved for return. We will inform you of any possible fees prior to sending you an RMA number unless the item being returned requires our inspection first.
All returns must have a proper RMA number before being sent back to NGP and must be in new, uninstalled and re-sellable condition.
Shipping is non-refundable once an order has been shipped unless otherwise stated by NGP.
To return an item to us for any reason, please follow these steps:
1. Email email@example.com for an RMA number
Please include all pertinent details of your return request, including any order numbers, items being returned, quantity of items being returned, the condition of items being returned and the reason for return.
We may require pictures of the item(s) being returned before sending you an RMA number.
Once we approve the return, we will contact you with your return authorization number (RMA number). You MUST print out the NGP RMA FORM to be included with the product being returned, along with a copy of your NGP purchase receipt. NGP Racing is in no way responsible for items sent in without following the proper return procedure. Click or tap here for an NGP RMA Form (PDF File). Customers will be responsible for all shipping charges relating to returns, exchanges and warranty coverage, unless otherwise stated.
2. Package your item(s) properly
Please send your product back with UPS, Fedex or DHL only, insured for the proper amount. USPS is not an acceptable shipper for returned items and may result in significant delays or the loss of product and return. Please be sure to note your tracking number for any lost / damaged package claims. NGP cannot cover nor research any misplaced or lost / damaged packages which have either not been properly insured, or those without tracking numbers. If your item has been listed as delivered but you have not been contacted or credited by NGP, please email firstname.lastname@example.org for a status update.
Please send all returns as follows:
NGP Returns Dept (RMA# )
1615 Perryman Road
Aberdeen, MD 21001
Warranty Replacement Policy
All products sold by NGP Racing are sold with whatever warranty that manufacturer offers, if any. NGP will not cover any shipping or labor costs related to warranty coverage on any products sold by NGP unless otherwise stated. If you are unsure of whether a part or upgrade has a warranty, please feel free to contact us.
Turbocharger Warranty Coverage
In order to qualify for warranty coverage, proof of the following having been done at the time of install must be provided: Oil change, Oil feed and return line replacement, new paper or cleaned reusable air filter, spark plugs, all new gaskets and install hardware.
Break in period: 750 miles low RPM / load and low boost.
ECU Upgrades, EPROMs and Software
Due to the large number of variables with regards to upgrading the ECU programming on a vehicle, especially as pertaining to the current level of service and maintenance, condition and usage of the vehicle, as well as possible extranous damage due to circumstances beyond our control including fuel quality, octane, installer error or user abuse, customers assume any and all responsibility for any and all damages associated with these ECU modifications and any related parts or services. NGP Racing is not liable for any part cost, labor fee, towing, or any other fees or costs related to the installation of performance software on a vehicle. Installation of performance software can result in lack of warranty coverage / voiding of warranty, as it pertains to the original issuer of said warranty, and NGP Racing makes no claims or guarantees with regards to warranty coverage.
Please click or tap here to view the latest AWE warranty information. If you are returning an AWE product for any reason, please be sure to thoroughly read that page before contacting us.