Returns, Exchanges and Warranty
Returns and Exchanges
In the event a purchase must be returned, exchanged or repaired under warranty, you MUST contact us for a return authorization number. We receive a very high volume of packages each day, and failure to use an RMA number will result in a delay of processing your return.
Items are only eligible for return / exchange within a 30 day period from the product-shipped date. Items must be new and uninstalled, in resellable condition.
No returns will be accepted on electrical items, such as EPROMs (“chips”), tuning modules, parts which have been installed, international orders, or special order items.* (Some parts that are in our catalog as a regular listing, but not regularly stocked may be considered a special order item). Certain exceptions may be made depending upon the situation, and as always, we will do our best to be flexible and fair. APR Software has a 30 day return policy / satisfaction guarantee.
A restocking fee may apply to any items approved for return. This fee will depend on a variety of factors, including (but not limited to) credit card processing charges we incurred during the transaction, shipping/handling and labor costs. We will inform you of any possible fees prior to sending you an RMA number unless the item being returned requires our inspection first.
All returns must have a proper RMA number before being sent back to NGP and must be in new, uninstalled and re-sellable condition.
Shipping is non-refundable once an order has been shipped unless otherwise stated by NGP.
To return an item to us for any reason, please follow these steps:
1. Email returns@ngpracing.com for an RMA number
Please include all pertinent details of your return request, including any order numbers, items being returned, quantity of items being returned, the condition of items being returned and the reason for return.
We may require pictures of the item(s) being returned before sending you an RMA number.
Once we approve the return, we will contact you with your return authorization number (RMA number). You MUST print out the NGP RMA FORM to be included with the product being returned, along with a copy of your NGP purchase receipt. NGP Racing is in no way responsible for items sent in without following the proper return procedure. Click or tap here for an NGP RMA Form (PDF File). Customers will be responsible for all shipping charges relating to returns, exchanges and warranty coverage, unless otherwise stated.
2. Package your item(s) properly
Please send your product back with UPS, Fedex or DHL, insured for the proper amount. USPS may be used, but we highly recommend using at least a Priority level of service to better ensure that your parts arrive to us undamaged. Failure to use a good shipment service may result in significant delays or the loss of product and return. Please be sure to note your tracking number in the chance that the package is lost or damaged in the shipping process. NGP cannot cover nor research any misplaced or lost / damaged packages which have either not been properly insured, or those without tracking numbers. In addition, you are responsible for any insurance used on the returned items unless otherwise noted. If your item has been listed as delivered but you have not been contacted or credited by NGP, please email returns@ngpracing.com with your RMA number for a status update.
3. Ship everything back to us
Please send all returns as follows:
NGP Returns Dept (RMA# )
1615 Perryman Road
Aberdeen, MD 21001
(410) 994-0000
Order Damaged in Transit?
If your order was damaged in transit to you, please contact us immediately. The shipping company used will typically require proof of the damage in order to process a claim, so please hold onto all packaging and any damaged parts regardless of condition. If you throw out the packaging or any damaged parts, we will attempt to work with the shipping company, but cannot guarantee that a claim will be possible.
Warranty Replacement Policy
All products sold by NGP Racing are sold with whatever warranty that manufacturer offers, if any. NGP will not cover any shipping or labor costs related to warranty coverage on any products sold by NGP unless otherwise stated. If you are unsure of whether a part or upgrade has a warranty, please feel free to contact us.
Turbocharger Warranty Coverage
In order to qualify for warranty coverage, proof of the following having been done at the time of install must be provided: Oil change, Oil feed and return line replacement, new paper or cleaned reusable air filter, spark plugs, all new gaskets and install hardware.
Break in period: 750 miles low RPM / load and low boost.
South Bend Clutch Warranty Coverage
Most South Bend Clutches have a 12 month, 12,000 mile warranty (whichever comes first). Please click or tap here for the latest South Bend Clutch warranty information. Please contact us before sending any products back to South Bend Clutch.
Please note that you MUST register your clutch with South Bend within 30 days of purchase in order to qualify for their warranty coverage! Failure to register your clutch may result in a denied warranty request in the future. If you did not register your clutch within 30 days, please contact us.
ECU Upgrades, EPROMs, Software and Tuning Interfaces
Due to the large number of variables with regards to upgrading the ECU programming on a vehicle, especially as pertaining to the current level of service and maintenance, condition and usage of the vehicle, as well as possible extranous damage due to circumstances beyond our control including fuel quality, octane, installer error or user abuse, customers assume any and all responsibility for any and all damages associated with these ECU modifications and any related parts or services. NGP Racing is not liable for any part cost, labor fee, towing, or any other fees or costs related to the installation of performance software on a vehicle. Installation of performance software can result in lack of warranty coverage / voiding of warranty, as it pertains to the original issuer of said warranty, and NGP Racing makes no claims or guarantees with regards to warranty coverage.
The Unitronic+ Programmer is not returnable under most circumstances. The only exception for this policy is if you were to receive your cable and Unitronic does not have a tune for your vehicle. You may however request a refund for the Unitronic software, as long as it is within 15 days of flashing the vehicle.
AWE Warranty
Please click or tap here to view the latest AWE warranty information. If you are returning an AWE product for any reason, please be sure to thoroughly read that page before contacting us with any warranty requests.
SuperPro Warranty
Please click or tap here to view the latest SuperPro warranty information. If you are returning a SuperPro product for any reason, please be sure to thoroughly read that page before contacting us with any warranty requests.
Please note that SuperPro's warranty covers not only daily driving, but also motorsport and off-road use as well.
Bushings:
All SuperPro bushings have a lifetime warranty if they were properly installed to the correct, intended application.
Roll Control Products:
SuperPro ball joints, sway bars and end links have a three year warranty if they were properly installed to the correct, intended application.
CTS Turbo Products
Unfortunately CTS products are not eligible to return for a refund at this time.
The Turbo Engineers (TTE) Upgrade/Rebuild Service
To have your factory turbocharger(s) upgraded by TTE, it will need to be shipped to TTE so that the upgrade service may be performed. Please note that the typical turnaround time for this service is about 30 days from when TTE receives your turbocharger.
Your turbocharger(s) must be in good working order and free from damage. If a turbocharger is damaged or has defects which do not allow the turbocharger to be upgraded a fee for the inspection will be charged. This fee is typically about $125. No shipping costs or fees will be refunded.
Ultimately, there are two ways to get your factory turbocharger(s) to TTE for upgrading/servicing:
Ship your turbocharger directly to TTE
If you're familiar with international shipping, customs and duties, you can ship your turbocharger directly to TTE.
Once we receive your order, we'll send you all of the information you will need to ship your turbocharger(s) directly to TTE. You will also receive a packing slip that must be included with your turbocharger. Failure to include this packing slip will result in a delay in upgrading your turbocharger(s). Please make sure that you use a good shipping service such as UPS, DHL or Fedex. We recommend these services because they will handle the shipment from one end to the other and they provide excellent tracking information. Make sure that you insure the package for an appropriate value. You are responsible for all duties and fees related to this shipment.
Ship your turbocharger to NGP
If you are unfamiliar with customs, duties or international shipping, or if you would rather have our experienced shipping department handle the shipping process, we're more than happy to help you out.
Once we receive your order, we will contact you with information on how to ship your turbocharger(s) to us. We will also provide a shipping cost and time estimate at this time.
Because we will be taking care of the shipping, you will receive an additional charge from us for this service. This charge will cover all shipping fees, customs and duties that may occur when exporting and importing your turbocharger.
