All order cancellations are processed during regular business hours, and requests made after hours will be processed on the next business day.
All canceled orders will be subject to a 3.5% cancellation fee and (if applicable) a 1.5% currency conversion fee to offset payment processing fees that are not refunded to New German Performance. If you wish to cancel an order that's already shipped, you may incur additional fees if the shipment needs to be recalled back to New German Performance.
Some products cannot be canceled after the order has been placed due to manufacturer agreements, or if the products are custom or made-to-order. This will be noted in the product description.
Please note: Cancellations made after hours, on the weekend, or a holiday may not be processed for cancellation before the order is processed and shipped.
**RETURNS AND EXCHANGES**
In the event a purchase must be returned, exchanged, or repaired under warranty, you MUST contact us by phone or email for a return authorization number. We receive a high volume of packages daily, and failure to use an RMA number will result in processing delays.
All return requests must be submitted within 30 days of the product's shipped date. Requests made after the 30 days will be denied.
Items must be new, uninstalled, and in resalable condition. No returns will be accepted on electrical items, such as EPROMs (“chips”) or tuning modules, parts that have been installed, and custom, made-to-order, and special order items. Exceptions may be made depending on the situation, and we always do our best to be flexible and fair with our customers.
**No returns will be accepted for items shown in our Blowouts/Scratch and Dent catalog, or items listed as used, blowout, scratch and dent, or open-box**
A restocking fee may apply to any items approved for return. This fee will be calculated on non-refundable payment processing fees, currency conversion fees (if applicable), s/handling, and labor costs. We will confirm your exact restocking fee before creating your RMA number unless the item being returned requires our inspection.
**Customers are responsible for original and return shipping expenses**
The customer is responsible for the return shipping costs and fees, and the original shipping fees are non-refundable. Returned items that were shipped with Free shipping will have the actual cost of shipping subtracted from the customer's refund.
To return an item to us for any reason, please follow these steps:
1. If you have an account with us:
Please click or tap here to view your orders and request a return for the product(s) that you would like to return.
2. If you used guest checkout to make a purchase:
Please send an email to firstname.lastname@example.org, and include all pertinent details of your return request: your original order number, the items and item quantities from your order you wish to return, and the reason for your return request. Please note, that we may require pictures of the item(s) being returned before sending you an RMA number.
Once we approve the return, we will contact you with a return authorization number (RMA number). You MUST print out the NGP RMA FORM to be included with the product being returned, along with a copy of your NGP purchase receipt. NGP is not responsible for items without following the proper return procedure. Click or tap here for an NGP RMA Form (PDF File). Customers will be responsible for all shipping charges relating to returns, exchanges, and warranty coverage unless otherwise stated.
3. Package your item(s) properly
Please choose a shipping option that allows for tracking and for the shipment to be insured for the cost of the items being returned. Failure to do so may result in delays processing your return, or the loss of the product and your refund. Please be sure to note your tracking number in the chance that the package is lost or damaged in the shipping process. We are unable to investigate or reimburse for any misplaced, lost, or damaged packages that have not been properly insured or shipped via a trackable method. If your item's tracking details show the package as being delivered, but you have not yet been contacted or refunded by NGP, please email email@example.com with your RMA number for a status update.
4. Ship everything back to us
Please send all returns as follows:
NGP Returns Dept (RMA# )
1615 Perryman Road
Aberdeen, MD 21001
**YOUR RMA NUMBER MUST BE INCLUDED IN THE SHIPPING DETAILS AS SHOWN ABOVE**
Order Damaged in Transit?
If your order was damaged in transit to you, please contact us immediately. Shipping companies typically require proof of the damage to process a claim, please retain all packaging and any damaged parts regardless of their condition. Discarding any packaging or damaged parts may impact our ability to successfully process a damage claim on your behalf.
Warranty Replacement Policy
All products sold by NGP are sold with the warranty coverage that the manufacturer offers, if any. NGP will not cover any shipping or labor costs related to warranty coverage on any products sold by NGP unless otherwise stated. If you are unsure if a part or upgrade has a warranty, please contact us.
Turbocharger Warranty Coverage
To qualify for warranty coverage, proof must be provided that shows the following services were completed with the turbocharger installation: Oil change, replacing the oil feed and return lines, cleaning or replacing the engine air filter, installing new spark plugs, and completely and correctly using the needed turbocharger gaskets and installation hardware.
Break-in period: 750 miles low RPM/load and low boost.
South Bend Clutch Warranty Coverage
Most South Bend Clutches have a 12-month, 12,000-mile warranty (whichever comes first). Please click or tap here for the latest South Bend Clutch warranty information. Please note that you MUST register your clutch with South Bend Clutch within 30 days of purchase to qualify for their warranty coverage. Failure to register may result in a denied warranty request. If you did not register your clutch within 30 days, please contact us.
ECU/TCU Upgrades, EPROMs, Software, and Tuning Interfaces
Due to many factors when upgrading the ECU or TCU programming on a vehicle, customers assume any responsibility for any damages associated with these ECU modifications and any related parts or services. These factors can include the vehicle's current level of service and maintenance, how the vehicle is driven, fuel quality or octane, installation error, user abuse, or other factors. NGP is not liable for any costs or fees associated with the diagnosis and repair of any damage caused to a given vehicle.
Installation of performance software can result in a lack of manufacturer warranty coverage or voiding of the manufacturer's warranty, and NGP makes no claims or guarantees regarding warranty coverage.
The Unitronic UniConnect+ programming cable is not returnable in most circumstances. The only exception to this policy is if you were to receive your cable and Unitronic does not have a tune readily available for your vehicle. You may, however, request a refund for the Unitronic software within 15 days of installation on your vehicle.
Please click or tap here to view the latest AWE warranty information. If you are returning an AWE product for any reason, please thoroughly read the linked page above before contacting us with any warranty requests.
Click or tap here to view the latest SuperPro warranty information. Please read this page thoroughly before contacting us with any warranty requests.
All SuperPro bushings have a lifetime warranty for the original purchaser if they are properly installed on the intended application.
Roll Control Products:
SuperPro ball joints, sway bars, and end links have a three-year warranty for the original purchaser if they are properly installed on the intended application.
CTS Turbo Products
CTS products are not eligible to return for a refund.
The Turbo Engineers (TTE) Upgrade/Rebuild Service
Your turbocharger(s) are shipped to TTE to have the upgrade service performed. Please note that the typical turnaround time for this service is about 30 days from when TTE receives your turbocharger.
To be eligible for the upgrade service, your turbocharger(s) must be in good working order and free from damage. If a turbocharger is damaged or has defects that do not allow for the upgrade to be performed, an inspection fee will be charged, typically $125. No shipping costs or fees will be refunded if your turbochargers are unable to be upgraded.
You have two options when sending your turbocharger(s) to TTE:
1. Ship your turbocharger directly to TTE
If you're familiar with international shipping, customs, and duties, you can ship your turbocharger directly to TTE. Once your order is received at NGP, we will provide you with the information needed to ship your turbocharger(s) to TTE, including a packing slip that MUST BE INCLUDED inside the box. Failure to include the packing slip will result in delays.
Turbochargers need be in good working order, complete and free from damage to comply with the price shown. Any turbochargers sent with damage or missing parts may incur extra charges. You will be emailed details to discuss if damage is found outside of the standard TTE upgrade process.
We advise you to use a shipping service such as UPS, DHL, or FedEx, as they are best-equipped to process international shipments and will provide detailed tracking information for your package. Make sure to insure the package for an appropriate value. You are also responsible for all duties and fees related to the shipment.
Pack any turbocharger individually and extremely well to avoid any transit damage, double boxing is recommended. We also recommend adding double shipping labels to the outside of your package and place one inside to ensure your package does not become lost. Also state on customs forms "Turbocharger/s for Analysis/Repair"
Once you have sent your turbocharger/s to TheTurboEngineers they will be fully checked and validated within a 2 week timeframe for an upgrade, and they will continue to process. If for any reason TTE can not upgrade your turbocharger/s or extra costs are required. e.g. find damage, missing parts, we will contact you.
If your turbocharger(s) arrive at TheTurboEngineers without a Packaging Slip they will not be processed quickly and will be delayed until we can determine the owner & order related!
2. Ship your turbocharger(s) to NGP and let us take care of everything
If you are unfamiliar with international shipping, or would just rather have our experienced staff oversee the process, we are happy to help. Once we receive your order, we will contact you to confirm your shipping preference and provide information on how to ship your turbocharger(s) to us if you choose to have NGP manage this process. At this time, we will provide a shipping cost and time estimate. Please note, that you will be responsible for additional shipping charges if you choose to have NGP manage your shipment. These charges will cover all standard shipping fees, and any customs or duties required when exporting and importing your turbocharger(s).
Upgrade Your Turbocharger(s) Cancelation Fee
If the turbocharger/s sent is found to be very badly damaged or has defects which do not allow the turbocharger to be upgraded a 5% fee will be charged from the refund total of the original purchase, to cover the transaction fees for the service paid.
The 5% deduction will be made when refunding the original purchase cost and the turbocharger will be shipped back to the original delivery address if preferred.
No shipping costs will be refunded unless we receive a request to dispose of the turbocharger.
If the you choose to instead purchase a brand new turbocharger(s) as an alternative, then no 5% cancelation fee will be taken.