Shipping Information

Shipping Costs

Shipping costs are calculated based upon weight and volume. All prices are quoted through UPS and USPS in real time, but we cannot guarantee all shipping prices quoted on our webstore to be accurate at all times. Of particular note are oversized items and international addresses. 

While we try to be as accurate as possible with the shipping costs calculated in your shopping cart, the final shipping price may change due to the safe packaging requirements of this product. We want every item we ship to arrive in the same great condition it was in when we packed it. If we do need to make any changes to the shipping on the order, we will contact you before processing payment.

Oversized & awkwardly shaped large products and why they can cost so much to ship:

The image below shows just some of what goes into packaging a Voomeran Mk2 Big Bumper Front Spoiler.

1. First, we have to construct a properly sized box just for this application because anything else would be far to big and cost you even more to ship. We have to account for the required crush space to ensure that there is enough room between the inside of the box and the product. We don't just throw things into a large box and assume that it works.

2. & 3. Next, the appropriate packing material must be used for the product being shipped. The Voomeran spoiler is wrapped in bubble-wrap before being placed between multiple layers of paper and packing foam. This step ensures that it is very difficult for the spoiler to be broken by rough handling.

4. Finally, the box is completely sealed with packing tape. We make sure to use enough tape to ensure that the the box and our packaging does not come undone during the transit from us to you. You'll note that we don't just skimp and use a single line of tape across the box to hold everything together.

Keep in mind that it can take one of our employees one to two hours (depending on the product) to complete this entire process properly.


Shipping Transit Times

The map below shows an estimate of when your order should arrive if you choose UPS Ground as your shipping method. Please note that this is simply an estimate of when it should arrive. If you have any questions about when your package should arrive, please click or tap here to contact us.

UPS Ground Shipping Map


Estimated Shipping Times

When checking out or calculating shipping charges from within your shopping cart, our shipping estimator will give you a shipping method with 1-day, 2-day or 3-day estimated delivery time. Please note that this is an estimation only and may not account for certain other factors outside of our control. Factors such as the time of day you are placing an order for instance, will not change the results of this estimation (e.g. you could be placing an order at 5 PM, but our shipping has already been picked up for the day). While we attempt to ship out all orders within 24 hours of receiving them, exceptions can occur.

We don't mind expedited orders at all. If you are placing an order that absolutely needs to get to you within a specific time-frame, please do not hesitate to contact us.


Free Shipping Offers

Free shipping offers are only valid on specific items and are typically only available within the contiguous 48 states unless otherwise noted. If you have another item in your shopping cart that does not qualify for free shipping, you the shipping price for that item will be shown. The service chosen will be either UPS ground or USPS unless otherwise stated. Customers in Hawaii, Alaska, Canada, or any international destination are not elgible for free shipping offers unless NGP has arranged a special shipping deal prior to placing an order. We also typically offer discounted shipping for customers not eligible for free shipping offers. Please contact us for a quote.


Oversized Items

If you require anything other than UPS, FedEx, or USPS shipping on an oversize item (large grills, bumpers, body panels, etc.) we recommend calling us at 410-994-0000 or e-mailing us at shipping@ngpracing.com to get an accurate quote. We can typically arrange other shipping methods for these items if the need arises.


International Orders

All prices, shipping quotes and final charges from NGP exclude any taxes or duties that might be due on a shipment outside of the United States. These fees are due upon receipt of order and are to be paid in full by the customer / card holder. Our minimum freight and handling charge will vary depending on the items you are purchasing and your location. All freight costs which are displayed on the website are for estimate purposes only. Most of the time, these amounts are correct within a few dollars. If your country has no shipping option listed, please contact us at sales@ngpracing.com and we will attempt to provide you with a shipping quote.

Due to how widely shipping charges can vary for international shipments, we will review the shipping charges on any international order and adjust as needed. We will contact you prior to finalizing any changes to the shipping and handling charges.

Free shipping offers are not valid for any international destination unless otherwise stated by NGP.

If ordering large or oversized items, or a large number of items for international shipment, there may be delays due to logistical issues. NGP reserves the right to cancel or amend any international order based on any logistical or delivery problems should they arise. Should this issue arise, we will contact you regarding a cancellation as soon as we are aware of the situation.

The United States Postal Service (USPS) does not offer insurance to every country and as a result, USPS shipping insurance may not be available for your country. If there is a possibility that your order might be damaged or lost in shipment, we recommend using UPS as your shipping method since they do offer insurance on almost every shipment method they offer. UPS will also typically be the only company to handle the package from when it leaves our facilities to when it arrives to your location. If you have any questions regarding international shipping insurance, please feel free to contact us at sales@ngpracing.com.

We require a valid phone number for every international order. If we do not have your phone number, it can be difficult or even impossible for some orders to make it to their international destination. Failure to provide us with a valid phone number may result in your order being cancelled. We will contact you prior to cancelling the order to attempt to get a valid phone number.


Shipping Exceptions:

All Lamin-X Products are shipped at a flat-rate price inside the contiguous 48 states. All headlight / taillight kits are $10.95. Please disregard the shipping price shown if you have ordered only Lamin-X items. If you have ordered Lamin-X along with other parts, the shipping price quoted to you may still apply. We will contact you with any changes to the shipping cost prior to finalizing your order.


P.O. Boxes

We cannot ship UPS or international shipments of any kind to a P.O. Box. If you have provided us an address with a P.O. Box and selected UPS or if the order is an international order, we will contact you for another address. If you have a private P.O. Box (such as those used on some college campuses), please let us know in the order notes or by sending our shipping department an e-mail prior to placing an order with us.


Questions?

If you have any questions reguarding shipping, please click or tap here to contact us at any time.